Terms & Conditions — Catapult OS
Legal

Terms & Conditions.

Last updated: 1st January, 2026  ·  Catapult AI

We are Catapult AI ("Company," "we," "us," "our"). The website catapultai.ai (the "Site") is owned and operated by Matthew Ramsden.

We are Colourhaus Decorating Ltd and we are doing business as Catapult AI.

Company address: Welburn Drive, Leeds, LS16 5QD, United Kingdom

Email: [email protected]

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Catapult AI, concerning your access to and use of the Site and any related features, including demo request forms, booking links, and chat functionality (collectively, the "Services"). You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms.

IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use the Services.

Our Services

The Services are provided for informational purposes and to enable you to request a demo and/or book a call with Catapult AI.

The Services are not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation, or which would subject us to any registration requirement within such jurisdiction or country. Those who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.

Important: The Services are not tailored to comply with industry-specific regulations (e.g., HIPAA, FISMA, etc.). If your use would be subject to such laws, you may not use the Services in a way that would violate applicable requirements.

Intellectual Property Rights

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all website designs, text, software-related materials, databases, functionality, and graphics (collectively, the "Content"), as well as trademarks, service marks, and logos (the "Marks").

The Content and Marks are protected by applicable intellectual property laws and treaties.

Your license to use the Services

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose.

Except as set out in these Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, republished, uploaded, posted, publicly displayed, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.

Requests for permission should be sent to: [email protected]

User Representations

By using the Services, you represent and warrant that:

  • You have the legal capacity and you agree to comply with these Legal Terms;
  • You are not a minor in the jurisdiction in which you reside;
  • You will not access the Services through automated or non-human means (bots, scripts, scrapers) without our written permission;
  • You will not use the Services for any illegal or unauthorised purpose; and
  • Your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to refuse service, suspend communications, or restrict your access to the Services.

Demo Requests, Bookings, and Communications

When you submit a demo request or book a call, you agree that:

  • You will provide accurate and complete information;
  • We may contact you by email, phone, or SMS (where provided) to respond to your request and coordinate scheduling;
  • Any results, performance outcomes, or timelines discussed are not guaranteed and may vary based on your business, implementation, data quality, compliance, and other factors.

No Payments / No Accounts on the Site

The Site does not process payments and does not create user accounts for access. Any services delivered after a demo/call are governed by separate written agreements (if any).

Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:

  • Systematically retrieve data or content to create a database or directory without written permission;
  • Trick, defraud, or mislead us or other users;
  • Circumvent, disable, or interfere with security features of the Services;
  • Disparage, tarnish, or otherwise harm us or the Services;
  • Use the Services to harass, abuse, or harm another person;
  • Upload or transmit viruses, malware, or other harmful code;
  • Engage in automated usage (scraping, bots, data mining) without authorisation;
  • Attempt to impersonate another person or entity;
  • Interfere with, disrupt, or create an undue burden on the Services or networks;
  • Copy, adapt, reverse engineer, decompile, or disassemble any portion of the Services (except as permitted by law);
  • Use the Services as part of any effort to compete with us or to build a competing product using our Content.

We reserve the right to restrict access to the Services for any violation of these Legal Terms.

User Submissions (Forms, Chat, Feedback)

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information you send to us ("Submissions"), including via website forms or chat, are non-confidential.

To the extent permitted by law, you grant us the right to use Submissions for business purposes such as responding to enquiries, improving our Services, training internal processes, and enhancing customer experience, without acknowledgment or compensation to you.

You are responsible for the information you submit and agree not to submit unlawful, harmful, defamatory, obscene, or misleading content.

Third-Party Services and Infrastructure

Our Services may use third-party tools and infrastructure to power functionality such as forms, chat, communications, scheduling, analytics, and CRM workflows. For example, our system is built on a white-label version of GoHighLevel (LeadConnector).

We are not responsible for third-party websites or services you access via links from our Site. Your use of third-party services may be governed by their own terms and policies.

Privacy Policy

We care about data privacy and security. Please review our Privacy Policy, which is incorporated into these Legal Terms. By using the Services, you agree to be bound by our Privacy Policy.

Disclaimer

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, secure, error-free, or free of viruses or harmful components.

Limitations of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE (OR OUR DIRECTORS, EMPLOYEES, OR AGENTS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES.

Nothing in these Legal Terms limits or excludes liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence or fraud.

Indemnification

You agree to defend, indemnify, and hold us harmless from and against any loss, damage, liability, claim, or demand (including reasonable legal fees) arising out of or related to:

  • Your use of the Services;
  • Your breach of these Legal Terms;
  • Your violation of any law or third-party rights; or
  • Any content you submit through forms or chat.

Electronic Communications

Visiting the Services, sending us emails, completing forms, and using chat constitute electronic communications. You consent to receive electronic communications from us and agree that all notices, disclosures, and communications we provide electronically satisfy any legal requirement that such communication be in writing.

SMS / Phone Messaging Terms

If you provide a phone number (including a mobile number), you consent to being contacted about your enquiry, demo request, booking, or support. Message frequency may vary.

Opt-Out

You can opt out of SMS at any time by replying STOP (where applicable) or by emailing [email protected].

Message & Data Rates

Message and data rates may apply depending on your carrier and plan.

Compliance

All messaging transmitted via our systems must comply with applicable laws and Application-to-Person (A2P) messaging standards. Consent cannot be bought, sold, or exchanged.

We may suspend or stop communications where we reasonably believe there is non-compliance, abuse, or unlawful activity.

If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to [email protected].

Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason without notice. We do not guarantee the Services will be available at all times and may experience interruptions, delays, or errors.

Term and Termination

These Legal Terms remain in effect while you use the Services. We reserve the right, in our sole discretion and without notice or liability, to deny access to and use of the Services to any person for any reason, including for breach of these Legal Terms or applicable law.

Governing Law and Jurisdiction

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of England and Wales.

You agree that the courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or relating to these Legal Terms or the Services, except where mandatory consumer laws provide otherwise.

Miscellaneous

These Legal Terms and any policies posted by us on the Services constitute the entire agreement between you and us regarding your use of the Services. If any provision is found unlawful or unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any right or provision will not be deemed a waiver of such right or provision.

Contact Us

To resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Catapult AI

Address: Welburn Drive, Leeds, LS16 5QD, United Kingdom

Email: [email protected]